Frequently Asked Questions
Q: What's the difference between the different brush sets?
A: Tati explains the brush sets in her video on YouTube, however each of the brushes are unique, there are no duplicates between sets.
Q: May I order individual brushes?
A: At this time, only complete brush sets are available.
Q: Do you ship internationally?
A: Yes, we ship to 88 countries using UPS Expedited International delivery. You will prepay your taxes and duties at checkout, and this will ensure seamless delivery experience.
Q: Do I have to pay for expedited shipping in the USA to process my order quickly?
A: No, all orders are processing in the order they were received, however Expedited shipping will be delivered faster, typically as two-day air from UPS.
Q: Do you accept returns?
A: Orders cannot be canceled once the order has shipped. Please only place an order if you really want the brushes, as all sales are final.
Q: Are the brushes cruelty-free?
A: Yes, all brush fibers are PETA-certified and cruelty-free. The brush head, ferrule and handle are not manufactured or developed by methods that involve experimentation or testing on animals.
Q: What are the fibers made from?
A: Our brush fibers are 100% synthetic, man-made fiber and are cruelty-free. Our brush fibers are not produced from any animals and are not tested on animals.
Q: Can I purchase your brushes from a retail store or online retailer like Sephora, Ulta Beauty, Blue Mercury, Beauty Bridge, Douglas or Cult Beauty?
A: No, the only place you can purchase DETAILS By TATI Luxury Makeup Brushes is from our website. Anywhere else and we cannot stand behind its authenticity.
Q: Are the brushes soft?
A: Brush fibers are very soft and are designed for optimal product pick-up and application.
Q: Do the brushes shed?
A: Since the brush fibers are synthetic, shedding should be minimal.
Q: Is the packaging recyclable?
A: Yes. We intentionally kept packaging to a minimal, and it’s completely recyclable.
Q: Why are DETAILS By TATI manufactured in China?
A: Our brushes are handcrafted in one of the most advanced facilities in the world. They pioneered the development and advancement of cruelty-free makeup brushes and continue to lead the industry in innovation, sustainability, and artistry. Operating as a closed-loop manufacturer, we maintain complete control over the entire process—from concept to finished product—ensuring cleaner, safer, and more responsible production practices. Every brush is meticulously crafted by skilled artisans using premium materials and socially responsible methods, so you can feel confident knowing your tools are created with integrity at every step.
Q: How do I clean my Brushes?
A: For optimal brush performance and longevity, avoid using cleaners formulated with alcohol and clean using the following steps: Do not submerge your brushes in water or alcohol.
DAILY/WEEKLY: Use a waterless, alcohol-free brush cleaner to gently remove surface oil, dirt, and excess makeup residue. Gently wipe the brush with a clean tissue or towel.
WEEKLY/MONTHLY: Add a small amount of mild shampoo, soap, or brush cleanser directly to the center of the palm of your hand or a silicone brush cleaning pad. Gently work the cleanser into the brush head by massaging the fibers using circular motions, with or without adding any water. Rinse the brush until the water runs clean. Pat the brush head with a clean towel to absorb water and gently reshape the brush head. To dry, lay the brush flat with the brush head hanging over the edge of a surface.
Q: How do I get in touch with Details by Tati?
A: Please contact us by emailing us at support@detailsbytati.com and we'd be happy to help.